Refund policy

Effective Date: July 8, 2026

At Livixo, we want you to shop with confidence. If you're not completely satisfied with your purchase, we're here to help. Please review our return and refund policy below.

30-Day Return Policy

We accept returns within 30 days of the date your order is delivered.

To be eligible for a return, the item must:

  • Be unused and in its original condition.

  • Be returned with its original packaging whenever possible.

  • Include all accessories, manuals, and parts that came with the product.

  • Not show signs of wear, damage, or misuse.

Items that do not meet these requirements may not qualify for a refund.

Non-Returnable Items

For health, hygiene, and safety reasons, certain products may not be eligible for return. We also cannot accept returns for:

  • Items that have been used or damaged after delivery.

  • Products returned without prior authorization, if requested by our support team.

  • Items missing essential parts or original packaging due to reasons not caused by Livixo.

If you're unsure whether your item qualifies, please contact us before sending it back.

How to Start a Return

To request a return, please contact our customer support team with:

  • Your order number

  • The name of the item(s) you wish to return

  • The reason for your return

Contact Information:

Email: support@livixo.shop

Phone: +1 (252) 248-5262

Our team will provide the next steps and any return instructions that apply to your order.

Return Shipping

Unless the return is the result of our error (such as receiving the wrong item or a defective product), customers are responsible for the cost of return shipping.

We recommend using a shipping service that provides tracking, as Livixo cannot guarantee receipt of returned packages without tracking.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it arrives.

If you receive:

  • A damaged product

  • A defective item

  • The wrong item

Please contact us within a reasonable time after delivery and include photos of the item and packaging. We'll review your request and work to provide an appropriate solution as quickly as possible.

Refund Process

Once your returned item is received and inspected, we'll notify you of the status of your refund.

If your return is approved, your refund will be issued to your original payment method.

Please allow 5–10 business days for the refund to be processed. Depending on your bank or payment provider, it may take additional time for the funds to appear in your account.

Shipping Charges

Shipping charges, if applicable, are generally non-refundable unless the return is due to an error on our part or a verified defective product.

Exchanges

At this time, Livixo does not offer direct product exchanges.

If you would like a different item, we recommend returning the eligible product (if it qualifies) and placing a new order through our website.

Order Cancellations

If you need to cancel an order, please contact us as soon as possible.

Orders that have already been processed or shipped may no longer be eligible for cancellation. In such cases, you may request a return after delivery if your purchase meets the requirements of this policy.

Contact Us

If you have any questions about our Return & Refund Policy, we're happy to assist you.

Livixo

Website: https://www.livixo.shop

Email: support@livixo.shop

Phone: +1 (252) 248-5262

Business Address:
300 Camp Rd
Charlotte, NC 28206
United States