Shipping policy

Effective Date: July 8, 2026

Thank you for shopping with Livixo. We are committed to delivering your order as quickly and efficiently as possible. Please review our shipping policy below to understand how we process and ship orders.

Order Processing

All orders are processed within 1–3 business days after payment has been successfully confirmed.

Orders are processed Monday through Friday, excluding weekends and major holidays.

If we experience an unusually high volume of orders or unexpected delays, processing times may be extended. Should this occur, we will notify you using the email address provided with your order whenever possible.

Shipping Time

After your order has been processed, the estimated delivery time is 5–11 business days.

Please note that delivery estimates are based on normal shipping conditions and are not guaranteed. Delivery times may vary due to factors outside our control, including weather conditions, carrier delays, customs procedures (where applicable), or peak holiday seasons.

Shipping Cost

We are pleased to offer FREE Standard Shipping on all orders.

There are no minimum purchase requirements to qualify for free standard shipping.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email that includes your tracking information.

Tracking updates may take up to 24–48 hours to appear after the shipping carrier receives your package.

Shipping Address

Please ensure that your shipping address is accurate and complete before placing your order.

Livixo is not responsible for delays, failed deliveries, or additional shipping costs resulting from incorrect or incomplete shipping information provided at checkout.

If you notice an error in your shipping address, please contact us immediately. We will do our best to assist if your order has not yet been processed.

Lost or Delayed Shipments

While we work with trusted shipping partners, occasional delays may occur that are beyond our control.

If your order appears significantly delayed or your tracking information has not updated for an extended period, please contact our customer support team. We will work with the shipping carrier to help resolve the issue.

Damaged Packages

If your order arrives damaged, please contact us as soon as possible.

To help us investigate and resolve the issue, please include:

  • Your order number

  • Photos of the damaged item

  • Photos of the shipping package

  • A brief description of the issue

Our team will review your request and provide an appropriate solution.

Incorrect Orders

If you receive the wrong item, please contact us promptly after delivery.

We will review your request and work to resolve the issue as quickly as possible.

Contact Us

If you have any questions about shipping or your order, please contact us.

Livixo

Website: https://www.livixo.shop

Email: support@livixo.shop

Phone: +1 (252) 248-5262

Business Address:
300 Camp Rd
Charlotte, NC 28206
United States